Refund & Returns Policy - I want you to be genuinely happy with your artwork. Because original paintings and made-to-order fine art prints are unique and, in many cases, created specifically for you, the following policy explains when returns, refunds, cancellations, and replacements are available.
Fine Art Prints & Framed Canvas - Fine art prints and framed canvas pieces are made to order in the size and specifications selected at the time of purchase. For this reason, returns, exchanges, and cancellations are not accepted simply because you have changed your mind or selected the wrong size. Please review the artwork dimensions and available options carefully before placing your order. I recommend measuring your available wall space before purchasing, as artwork can look quite different in scale on a screen than it does in a room. This policy does not affect any rights you may have under applicable consumer protection laws.
Original Paintings - Because original paintings are one-of-a-kind artworks, each piece is individually handled and prepared for shipment. If you have a concern about an original painting after delivery, please contact me as soon as possible at info@calliegrayart.com so that I can understand the situation and determine the appropriate next steps. Any applicable return or refund will be handled in accordance with this policy and applicable consumer protection laws.
Artwork Damaged During Shipping - I take great care in packaging artwork for shipment, but occasionally damage can occur during transit. If your order arrives damaged, please: 1) Take clear photographs of the exterior of the package before opening it, if possible. 2) Take photographs of the packaging materials and the artwork itself. 3) If possible, record the unboxing process. 4) Contact me at info@calliegrayart.com within 48 hours of delivery with your order details and photographs. Please keep all original packaging until the issue has been resolved, as the carrier or shipping provider may require photographs or packaging materials as part of a shipping claim. The photographs and documentation you provide may be used to support a claim with the shipping carrier. I will review the situation with you and determine the appropriate resolution based on the circumstances, the condition of the artwork, and any applicable carrier or insurance requirements.
Items Damaged or Incorrect Due to an Error - If your order arrives damaged, defective, or materially different from what you ordered due to an error on my part, please contact me as soon as possible at info@calliegrayart.com. Please include your order number and photographs showing the issue. I will work with you to determine an appropriate resolution, which may include a replacement, repair, refund, or other remedy where applicable.
Order Cancellations - Because fine art prints and framed canvas pieces are made to order, orders cannot generally be cancelled once production has begun. If you need to request a cancellation, please contact me as soon as possible after placing your order. I will do my best to accommodate the request if production has not yet started.
Refunds - Where a refund is approved, the refund will generally be issued to the original payment method used for the purchase. Please allow the applicable payment provider and financial institution time to process the refund after it has been issued.
Questions - If you have a question about a return, refund, damaged artwork, or your specific order, please contact me at info@calliegrayart.com. I’m always happy to help work through an issue and find the best solution where possible.
